REFUND POLICY

Operator: SEARCH operator (trading as SEARCH)
Address: Operator address not configured
Email: Contact email not configured
Effective date: 2026-09-05

1. Refund window

Unless a different mandatory right applies, the operator’s standard commercial refund window is 7 days from the relevant successful paid transaction. The operator may configure this period in the Legal Setup screen before launch.

2. How to request a refund

Contact Contact email not configured with your account email, order number/payment reference, plan, payment date and a concise reason. Do not send passwords, API keys or full payment credentials.

3. Duplicate or incorrect payments

Duplicate charges, payment amount mismatches or an order incorrectly recorded as paid should be reported promptly. The operator will review the payment/order record and take the appropriate corrective action subject to the payment method and applicable law.

4. Failed or pending payments

A pending payment is not an approved subscription. If a payment was debited but the order remains pending, provide the payment reference so the operator can reconcile it.

5. Approved subscription and cancellation

Cancellation stops future service or renewal according to the plan and payment workflow. Unless required otherwise by law or expressly promised by the operator, cancellation does not automatically create a pro-rata refund for an already-used billing period.

6. Non-refundable situations

Subject to mandatory consumer rights, refunds may be declined where the configured commercial window has expired, the request concerns already-delivered and consumed service, or the applicable payment/provider rules prevent reversal. The operator must apply these rules consistently and lawfully.

7. Processing

Approved refunds are returned through the payment method or process reasonably available to the operator. Bank/payment-provider processing times are outside the operator’s direct control.

8. Chargebacks and disputes

Customers should contact support first where practical so payment records can be reconciled. Nothing in this policy removes rights that cannot lawfully be waived.

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Legal review note: This is a production-oriented SaaS policy draft, not jurisdiction-specific legal advice. Confirm the operator identity, refund rules, data-retention practices, subprocessors, consent mechanisms and jurisdiction-specific mandatory disclosures before accepting customers.